18+ / 21+ where required by local law · Please play responsibly · Gaming is entertainment, not income
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Frequently asked questions

Quick answers about stays, gaming, dining and events.

What is Jokero?

Jokero is a casino hotel with rooms, restaurants, live entertainment, a spa and an adults-only gaming floor.

What are check-in and check-out times?

Check-in is from 3pm and check-out is by 12 noon. Early arrival and late departure can be requested.

What is the minimum age for gaming?

18 or 21 depending on local law. Photo ID may be requested.

Is parking available?

Yes — valet and self-parking are both available for guests and visitors.

Are pets allowed?

Service animals are welcome. Please contact us regarding other pets.

Can I change or cancel my booking?

Most reservations can be changed up to 48 hours before arrival. Please see our Terms & Conditions.

Is there a dress code?

Smart-casual after 6pm in Aurelia and on the casino floor. Swimwear is for pool areas only.

How do I contact you?

Use the contact page or email [email protected].